The true measure of what you put in, is what's received on the other end.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

This is a wonderful day, I have never seen this one before.

The best discoveries always happened to the people who weren't looking for them.

Money can only used to buy man-made goods.

Embrace life with hopeful attitude.

Every day, man is making bigger and better fool-proof things, and every day, nature is making bigger and better fools. So far, I think nature is winning.

...Pomeranians speak only to Poodles and Poodles speak only to God.

In international football you have 10 games a season, with players from different clubs. There's no time for proper coaching; they're just recovering from playing on the Saturday.

Did you know that the original title for War and Peace was War, What Is It Good For?

I am a private person, but I will reveal this about myself: if you start massaging my shoulders, don't expect me to tell you to stop.

I know Great Spirit is looking down upon me from above, and will hear what I say.