The ultimate compliment a customer can make to an organization about one of its marketing people is: "I'm not sure whether your sales rep works for me or for you."

A real leader has the ability to motivate others to their highest level of achievement; then gives them the opportunity and the freedom to grow.

. . . the world is filled with the kind of customers who deserve the care and attention I advocate, and I'd be willing to jump through hoops to win and keep them.

. . . top management should spend 40 to 50 percent of its time educating and motivating its people . . .

Sometimes the manager must perform with the courage and agility of a circus performer, carefully crossing the highwire between short-term problems and long-term objectives.

Leadership is the ability of a single individual through his or her actions to motivate others to higher levels of achievement.

People buy products for what they can do, not for what they are.

IBM doesn't want its people to get frustrated and restless because it has them reaching for carrots they can't quit

While every body wants it, most don't want to give it.

First, there is the law. It must be obeyed. But the law is the minimum. You must act ethically.

We depend on you to do the right thing; right for both you and the company. It is no exaggeration to say that IBM's reputation is in your hands.

The society would never dictate the pace of your life on earth, if you truly know who you are and what you positively stand for.

A gifted man does not waste his life on women.

One can endure sorrow alone, but it takes two to be glad.

I have been studying women’s political behavior since the early 1970s and first identified the gender gap in 1980 with the help of legendary pollster Louis Harris.

Plot is the knowing of destination.

Refinement that carries us away from our fellow-men is not God's refinement.

The bigger the audience, the better with comedy.

An eight-mile drive over rain-washed Irish roads in the quick-falling dusk of autumn is an experience trying to the patience, even to the temper, of the average Saxon.

I'm tired of people not treating me like the gift that I am.

Conversations with my mother, father, my grandparents, as I've grown up have obviously driven me towards wanting to try and make a difference as much as possible.