The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

If a person with multiple personalities threatens suicide, is that considered a hostage situation?

It was the love which the hunter has for living things, and which he can only express by aiming his gun at them ...

I propose that every person out of work be required to submit a book report before he or she gets his or her welfare check.

It's important for women to work. They need to keep their independence, to keep earning and being challenged.

I see myself as a recovering journalist.

For me, writing something in the spirit of Halloween is like Mother Teresa writing on charity and sacrifice. It's just second nature to me.

Exotic: meaning you're "desired." For madness is seductive, sexy. Female madness. So long as the female is reasonably young and attractive.

I have only one counsel for you - be master.

Trumpets are a bit more adventurous; they're drunk! Trumpeters are generally drunk. It wets their whistle.

I have a phenomenal memory. I remember every single thing that anybody said to me, ever did to me, who was nice to me and who was not nice to me.