The way management treats their associates is exactly how the associates will then treat the customers.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

Half of life is lost in charming others.The other half is lost in going through anxieties caused by others.Leave this play. You have played enough.

A coward: a man or woman who is unsatisfied by his condition and believes he was destined to accept it that way

The highest form or worship is the worship of unselfish Christian service. The greatest form of praise is the sound of consecrated feet seeking out the lost and helpless.

I had fallen in love, even if she was still finding her way.

Music is so powerful, it needs to be used for some kind of redeeming work. To lift peoples spirits, to lift their souls.

And when we holdin' a Tec, we put a hole in your neck. Equippin' you with a permanent T-Pain vocal effect.

I've got one of the best health care teams out there as far as diabetes management.

For me, going to London is like coming home. In fact, I've often entertained the idea of ending my days there.

The key to pitching is to have the ability to throw a strike when they're taking and throw a ball when the hitter is swinging.

I hate when women compare men to dogs. Men are not dogs. Dogs are loyal. I've never found any strange panties in my dog's house.