There are some awful things in the world, it's true, but there are also some great books.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

There's a sunrise and a sunset every single day, and they're absolutely free. Don't miss so many of them.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

Ingredients to success: know what you do well, know what to do well, and know someone who's swell.

The root of all fear is imagination.

Oh, I forgot to mention it: My brother is the kind of man whom women stalk. In cooperative packs.

The NFL is a performance-based business, so you should have to perform to earn some of your money. At the same time, I realize that my success isn't just because of what I do out there.

When it comes to improv, Specifics beget specifics.

I like metal because it's complicated, technical, brutal and I like the challenge.

Being cross-genre, you can encounter an image and decide not only how to best express it but what form would express it best.

I like the challenge. I do not like the attention.

Rising prices or wages do not cause inflation; they only report it. They represent an essential form of economic speech, sincemoney isjust another form of information.