There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

My pulse pounded in my ears, heat smoldering deep in my belly. I’d never been so tempted. “This is a dangerous game.

Prayer is a great opportunity to receive grace from God.

You live like comfortable strangers. Like characters in a play.

I want to make this world perfect.

Marriage is like a dull meal with the dessert at the beginning.

One will rarely err if extreme actions be ascribed to vanity, ordinary actions to habit, and mean actions to fear.

One of my friends went on a murder weekend, now he is doing life for it.

If Diet Coke did not exist it would have been neccessary to invent it.

French people are strange about America, I think.

In many ways, effective communication begins with mutual respect, communication that inspires, encourages others to do their best.