There is no one, right way to design or develop anything. To a large degree, it needs to reflect the culture  -  especially the innovation culture  -  of a company.

All design is the process of making experiences.

Information design addresses the organization and presentation of data: its transformation into valuable, meaningful information.

You need to marry the qualitative with the quantitative. It better informs us so we can decide what to do. We can't be afraid of data and analysis. We have to use that lens.

Relationships happen in experiences.

Strategy is worthless unless you can act on it.

Designers need to be more than ambassadors, they need to be fully functioning and fully aware members of strategic decision-making teams in a company.

User experience is important to strategy.

The mistakes we regret the most are the ones we were too scared to make

Books are like flypaper, memories cling to the printed pages better than anything else.

Space is dangerous. It's what we do here. If you want to play it safe all the time, go join an insurance company.

All that is not eternal is eternally out of date.

How grateful I am that The Church of Jesus Christ of Latter-day Saints has from its beginnings stood strongly against racism in any of its malignant manifestations.

We human beings have a remarkable way of growing accustomed to things.

These are the pale deaths which men miscall their lives.

Like the fact that the person Sirius cared for the most about in the world was you," said Dumbledore quietly.

You are never to lose sight of nature; the instant you do, you are all abroad, at the mercy of every gust of fashion, without knowing or seeing the point to which you ought to steer.

When we realize that words can destroy something good, wonderful, and dear, and that by keeping silent we can avoid causing the least damage or harm, it’s easy to stay silent.