There is only one boss. The customer.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Learnings from any training you have attended will not make any sense if you are not applying it, make sense .

The role of a retired person is no longer to possess one.

Love is like a beautiful flower which I may not touch but whose fragrance makes the garden a place of delight just the same.

Only the brave know how to forgive... a coward never forgave it is not in his nature.

You, my friend, alone are equal to a hundred of such friends. Happy Birthday to you.

People don’t realize how easy life is to change. You just get on the bus.

Work divided is in that manner shortened.

The best poetry will be found to have a power of forming, sustaining, and delighting us, as nothing else can.

Record contracts are just like - I'm gonna say the word, slavery.

Modest fame is not to be despised by the highest characters. [Lat., Modestiae fama neque summis mortalibus spernenda est.]