There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

Just as one goes on a fast or a body cleanse you owe it to yourselves to detox your mind, it will not be easy but easy never yielded lasting results.

We were just standing there, and her eyes were so interesting. Not in the usual way of being interesting, like being extremely blue or extremely big or flanked by obscenely long lashes or anything.

A strong drink can numb the soul as good as any prayer

He dares to be a fool, and that is the first step in the direction of wisdom.

Writing is about hypnotizing yourself into believing in yourself, getting some work done, then unhypnotizing yourself and going over the material coldly.

My characters aren't losers. They're rebels. They win by their refusal to play by everyone else's rules.

This ability to exist in pieces is what some adults call resilience. And I suppose in some way it is a kind of resilience, a horrible resilience that makes adults believe children forget trauma.

None of us wanted to be the bass player. In our minds he was the fat guy who always played at the back.

Let America realize that self-scrutiny is not treason. Self-examination is not disloyalty.

I asked him "Who said you could fool around with my wife" he said everybody.