There's a sunrise and a sunset every single day, and they're absolutely free. Don't miss so many of them.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

God’s creation is the greatest of all arts.

We only pay for what we admire, want and recognize as necessary, even when a cup of coffee is priced at the same value of a book that can change our entire future.

It seemed to Fire it was rarely enough one knew a person one wished to marry. How unjust then to meet that person, and be kept from it because one's bed was made of hay and not feathers.

Be careful who you choose for an enemy because that is who you become most like, Anna tosses Nietzsche's quote up into the air. She serves up words she has heard me say in the past.

Every technology really needs to be shipped with a special manual - not how to use it but why, when, and for what.

People who say life is precious don't spend much time on line at the airport.

Billie Holiday's voice was the voice of living intensity of soul in the true sense of that greatly abused word.

I just hate to lose. When I am on the court, it is like my life depends on it.

Do not be misled by a person's prayers and fasting. [Instead] look [at their] sincerity and wisdom.