There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

the fundamental purpose of school is learning, not teaching.

People permit life to slide past them like a deft pickpocket, their purse-not yet missed and now too late-in his hand.

Why do British people make such good TV? It's so annoying. Stop it. Is it because they have free health care? Uggh.

It's amazing what can happen if you just put your arm around somebody.

The arts, it has been said, cannot change the world, but they may change human beings who might change the world.

Passion is what drives us crazy, what makes us do extraordinary things, to discover, to challenge ourselves. Passion is and should always be the heart of courage.

I was raised in Mississippi, so heat and humidity is my bread and butter. It keeps me going. I can't stand cold weather.

Satire is moral outrage transformed into comic art.

To look in the mirror and like what you see, even when it doesn't look like your idea of beauty.