There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Please don't take my wings...

Be always sure you are right, then go ahead.

What am I doing here, Reena? Why am I dancing to the tunes of that old hag?’‘You are saving your family.

I've always envied the kind of coach who could go completely out of his mind and nobody would know the difference.

The birds brought seeds & flowers & bits of brightly colored string & placed them in her hair while she slept so she would remember the wild joy of spring when she finally awoke.

Hawaiian to me is a feeling of getting somewhere, without stepping on anybodys toes, without causing friction with anybody.

Write about the thing that frightens you most.

Regardless of the circumstances that surrounded your arrival, you are not an accident. God planned you before you were born.

So you can't live in Manhattan?' she asked. Amos's brow furrowed as he looked across at the Empire State Building. 'Manhattan has other problems. Other gods. It's best we stay separate.