Things that are obvious don't need to be talked about. Things that are missing, do.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

I have wandered freely in mystical traditions that are not religious and have been profoundly influenced by them. It is my church, however, that I keep returning, for she is my spiritual home.

I don't mind a bit being labelled a suicide.

Are you addicted if there is simply no reason for you to do anything else?

Genuine security an only be obtained by looking inside our oneself.

Fame is something I think happens as a result of trying to do good work. If you're trying to be famous, your work usually suffers.

I've often been accused of being the comic's comic. It's a bad business model when your fans are the people who get in free.

The staggering babies embody the deepest truth about deep practice: to get good, it's helpful to be willing, or even enthusiastic, about being bad. Baby steps are the royal road to skill.

Every time you see me I look like I hit the lotto twice.

Some men spend their whole life furnishing for themselves the things proper to life without realizing that at our birth each of us was poured a mortal brew to drink.

Mean and mighty, rotting Together, have one dust.