This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

Habits grow from obtaining knowledge, attitude and skills.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

Productivity starts with doing the right things.

In the long run, it costs more to provide poor rather than good service.

The key is to make sure you are doing the "right things" before you worry about doing things "right".

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

Always look for ways to improve even the "good show."

You can only learn through failure, and what ye learn is the importance ay preparation.

Everything was black in the harbor, but there were still some fires burning on the ships.

I love wearing my hair curly, but turning the curling iron all the way up creates curls that look really made up and artificial.

The reason that lovers never weary each other is because they are always talking about themselves.

Whenever the press quits abusing me, I know I'm in the wrong pew.

You can't be a human without seeing.

What amazes me most is that the media and I have fostered a close relationship.

The possible is constantly being redefined, and I care deeply about helping humanity move forward.

Ridiculous stuff happens when I travel.

My chosen occupation isn’t necessarily movie star; I see my chosen occupation as actor.