To manage one must lead. To lead, one must understand the work that he and his people are responsible for

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Respect can be offered and is deserved by a homeless man and so by a president.

Realize that from the start, every activity that comprises the journey has value and the ability to teach you something.

Playing music is the best thing in the world. It makes show business almost bearable.

The triumph of sugar over diabetes.

At the start of 2005 the idea of downloading a song to a mobile phone was an idea, by the end of the year it was a reality.

to hear the voice of the silence is to understand that from within comes the only true guidance

It is the usual consolation of the envious, if they cannot maintain their superiority, to represent those by whom they are surpassed as inferior to some one else.

Married life requires shared mystery even when all the facts are known.

In the happiest of our childhood memories, our parents were happy, too.

Growing up in Cleveland, I learned about singing from my mother, who had once sung professionally and who admired Mahalia Jackson and Aretha Franklin.