To satisfy the customer is the mission and purpose of every business.

The most important thing in communication is hearing what isn't said.

Management is doing things right; leadership is doing the right things.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Culture eats strategy for breakfast.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The key to greatness is to look for people's potential and spend time developing it.

The purpose of information is not knowledge. It is being able to take the right action.

The music of hope is everywhere, but to hear it, you need to ignore the muddy jangle of life's hassles.

It is always harder to climb the mountain. One must find strength of hope within the depths of heart to move onward.

Most of my money remains in England, although my unworthy carcass may not under usual circumstances ...

I look my best when I take my helmet off after a long motorcycle ride. I have a glow and a bit of helmet hair.

There's something I love about how stark the contrast is between January and June in Sweden.

WikiLeaks is the 9/11 of diplomacy.

Every man must die, Jon Snow. But first he must live.

Live as you like best, and your character will take care of itself. Most things are good for you; the exceptions are very rare.

Figure out where you're going before you go there: he was told that a long time ago.

Sure the shovel and tongs To each other belongs.