To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.

Automating a mess yields an automated mess.

Unless companies change these rules, any superficial re-organizations they perform will be no more effective than dusting the furniture in Pompeii.

Reengineering eliminates work, not jobs or people.

A successful career will no longer be about promotion. It will be about mastery.

America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.

The transitional concept of management is reaching the end of the road.

If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would have been shuttered long ago.

Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.

Why do we walk when we can fly by spreading the wings of our love?

Love is the key to all human hearts.

I disliked numbers, and they didn't think much of me either.

I always say that you know when an Italian plane has landed at an airport because the men look uber-stylish, they’ve got scarves on and suits.

When you make work, the concept is the basis for it; all choices of aesthetics or mediums come later.

Wise Man: One who sees the storm coming before the clouds appear.

I try not to always use self-check-out and things like that!

The vast majority of our imports come from outside the country.

Why was it that pride and foolishness were so often close companions?

If I fall, pick up the flag, kiss it, and keep on going.