To succeed in this world, you have to change all the time.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

Life is short and there will always be dirty dishes, so let's dance.

Living with a dog is one way to retain something of a child's spirit.

'The Desolation of Smaug' stands alone as an action/adventure epic movie. It's visually stunning, and the 3D is incredible. Plus, it's directed by Peter Jackson, and he's extraordinary.

Even though I'm on a show that I love with people that I love - I have basically the dream job - that doesn't mean I'm not getting rejected on a daily basis.

I just hope I don't have to explain all the times I've used His name in vain when I get up there.

Ability is the art of getting credit for all the home runs somebody else hits.

I have a wonderful joy in a wonderful way and my wonderful joy has come to stay.

Culture is very important to the Mavs.... It isn't about who talks the most or the loudest. It is about the demeanor and attitude he brings.

If there is true evil in the world - it is Republican conservatives.

I use Graf Edmonton for boots and John Wilson blades.