To work best democracy needs a diversity of thoughts, ideas and expression. This is only possible with freedom and civility.

Know what your customers want most and what your company does best. Focus on where those two meet.

The secret to success in business, and in life, is to serve others. Put others first in all you do.

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.

Choose to deliver amazing service to your customers. You'll stand out because they don't get it anywhere else.

Get your customers involved in your business. Make them your partners and they'll never leave you.

The first step to success in any business is to ask your customers what they want.

Focus your business on what you do best. Let everyone else worry about the rest.

The best listener is the one who really cares about the other person.

Make it easy for your customers to talk to you.

The first time you see something that you have never seen before, you almost always know right away if you should eat it or run away from it.

If misfortune finds us, it will not find a home among us, for our hearts will give it no berth, as we birth the fortunes, misfortune missed.

Every sweet, humble young model is only one campaign away from becoming a fashion monster.

Oh son, watch the illusory spectacle! All birth and death is projected by delusion, not existing in reality. I am beyond coming and going.

Things which sound like platitudes become vital, living and powerful when you have to learn them in the bottom of the barrel, in dark tunnels.

Yeah, we’ll call you,” muttered Ron as the knight disappeared, “If we ever need someone mental.

Medicine, the only profession that labors incessantly to destroy the reason for its own existence.

What to do Before Your Book Launch is the new invaluable tool for writers. There is so much to know and now it’s all in one place.

I'd like to think that the nature of the two teams - Boston being a championship team over the years and the Lakers, same thing - was a lot bigger than Larry Bird or Magic Johnson.

I can still improve a lot, but there is definitely a limit to what the human body can do.