Too many companies are happy to have workers to dread working. They have the wrong attitude because they have the wrong leadership.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

Sometimes a "mistake" can end up being the best decision you ever make.

You cannot trust yourself, ’ she agreed, bed-rock calm. ‘Therefore, let go. Seize life and place trust in me.

We live in a world that has walls and those walls need to be guarded by men with guns.

What part of our history's reinvented and under rug swept? What part of your memory is selective and tends to forget?

The law required what it could not give. Grace gives that which it requires.

Part of our responsibility as parents, as adults, is to set examples for children. But we have to like children in order to be really happy fulfilled adults

All the discoveries seem to be discoveries of means.

I know I'm too thin right now, so I wouldn't want any young girl looking at me and saying, 'That's what I want to look like.'

Step by step, a path; stone by stone, a cathedral,' my great-grandfather used to say.

The Son of God died; it is by all means to be believed because it is absurd. And he was buried and rose again; the fact is certain, because it is impossible.