Transform your employees into passionate disciples. Teach. Create apostles. Give people a calling, not a job.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

Without an informed electorate, politicians will continue to use the bottom billion merely for photo opportunities, rather than promoting real transformation.

Some girls say that they are by themselves because men today don’t have anything to offer.

The enemy of good television is boredom and predictability.

A nasty letter or a sarcastic one can make you righteously angry, but what can you do about a polite letter of rejection? Nothing, really, except cry.

Who is moving in the distance? It is the clock's pendulum, Hired by the god of death To measure life.

If you have HIV, I don't think there's anything to be ashamed of. Get treatment and don't think that you're out of options or resources because you're not.

You are going to love me until I die. I’m going to make you love me even if it hurts, and when it hurts, I’m going to make it better, Brooke.

It's always good to go from a heavy song to a softer one. It helps having the attention of the audience for the whole show - three hours of the same songs for the whole show is boring.

There is not one world for man and one for animals, they are part of the same one and lead parallel lives.

Without faith, you have nothing. You cannot be saved without it. You cannot be healed without it.