Transformation is not automatic. It must be learned; it must be led.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Your mind gives birth to an action and, whether you like it or not, it will never let it become orphaned

Do you know what it’s like to kill a man? You just pushed a knife into living, moving skin and you realize you pierced a heart that beats against your sharp knife.-Lucas Tyrel

And yet, something has changed for the better. We have rediscovered that capitalism is not the answer, but the question.

No person is completely wicked, just as no person is perfect. We are all grey

Plant a good seed in the right spot and it will grow without further coaxing

Indecision is fatal. It is better to make a wrong decision than build up a habit of indecision. If you're wallowing in indecision, you certainty can't act - and action is the basis of success

I also felt guilty about the three pens I'd stolen, but only for a second. And since there was no convenient way to give them back, I stole a bottle of ink before I left.

You would do well to know, Marcus, that irritating a better swordsman than yourself is a good way to end up dead.

Even writers need relief from words.

It occurs to me that artists go forward by going backward, something which I have nothing against intrinsically when it is a reproduced retreat - as is the case with the better artists.