Treat customer support as a product.

The team you build is the company you build.

Any executive, any CEO should not have 1 management style. Your management style needs to be dictated by your employee.

You really need to spend a lot of your time focussing people.

The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday.

Being a venture capitalist to me is like being more of a psychologist. So if you come to my office we have two chairs with a table in the middle. And we sit down and it's like, Tell me your problems.

So that's your job too, to clarify and simplify for everybody on your team. The more you simplify the better people will perform.

The most important job of an editor is simplify, simplify simplify, and that usually means omitting things.

Delegate completely. Let people make mistakes and learn.

The real thing you do is you ask a lot of questions.

Force yourself to simplify every initiative, every product, every marketing, everything you do.

Art and life are subjective. Not everybody's gonna dig what I dig, but I reserve the right to dig it.

I could be the drumbeat in your chest like madness before a storm swirling restlessly.

A sense of humor is a major defense against minor troubles.

It was hard to speed the male child up the stony heights of erudition, but it was harder still to check the female child at the crucial point, and keep her tottering decorously behind her brother.

I kind of think of engineering like the chefs at a restaurant. Nobody's going to deny chefs are integrally important, but there's also so many other people who contribute to a great meal.

I'm not going chic, I swear. The geek endures. But, I mean, a snazzy cool suit looks good.

The wrong thing to do about any given circumstance or situation is to do nothing.

We had a delicious dinner of too much.

People learn more on their own rather than being force fed.

Or a White Englishman would rather smash a White Frenchman than a Jew! Crazy!