Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

Developing an explicit decision-making process upfront for how you will make that decision will help alleviate conflict and gridlock when you actually need to decide.

Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences).

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control.

The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems.

Most people probably become more jaded the longer they work in the world of work.

The best way to improve perspective taking is to see users up close.

Misery will not come to the one who does not deceive his own Self. Miseries arise because one deceives one’s own Self.

What is the most difficult word for young people to pronounce? It’s the word no. When we say no [to what is against God], He will help us to stand by it. He will give us courage.

Wars have a way reinventing people. And making too many things disappear.-Sonia

You're absolutely insane, that much I'm certain of, but it's one of the many things I love about you.

[S]cience has itself become a kind of religion.

Any reaction is better than none.

If any of those times you rushed around madly - trying to get somewhere faster - had ever made any real difference in the quality of your life... don't you think you'd be able to slow down by now?

Jesus cursed a living tree and it died; Mohammed blessed a dead tree and it lived.

I took temp jobs, recorded a demo in the evenings and eventually shopped a record deal. All I knew was that I wanted to write songs; thankfully, I also got to sing them.

In less enlightened times, the best way to impress women was to own a hot car.