Uncontrolled variation is the enemy of quality.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

There are so many ways to think about almost everything. And none of them is nearly as round as reality.

If you want to be saved look at the face of your Christ.

An impatient person plays differently than a more patient person.

We make stupid mistakes when we're young; we do our best to make amends for them as we get older. We survive by learning; by learning we survive. Such is life. So be it.

They've maintained their unbeaten record between the legs.

For a while, I couldn't decide whether or not I should pursue singing in the opera or acting. And I'm glad that I chose the latter because I wasn't a very good singer.

Having a child on the way changes your perspective. You want to do things that will make them proud of you.

I never felt I would be part of the international scene for 50 caps in my wildest dreams.

When I introduced a black soldier, Lt. Flap, in 1971, the Stars and Stripes banned the strip. They were having racial problems and thought it would increase the tensions.

Acting is about acting, not about being a movie star.