Use your CRM to retain customers.

Customer satisfaction is worthless. Customer loyalty is priceless.

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

Take action every day - some small dose at a time.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

You don't earn loyalty in a day. You earn loyalty day-by-day.

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.

When you love life, life will love you back.

Change is not a four letter word...but often your reaction to it is!

Before you can get what you want, you have to know what you want,and make a game plan to get it

Your character holds the key to your trustworthiness.

The truth may make you bitter

In my opinion, education is the finest gift an individual can give a young person.

A developed India by 2020, or even earlier, is not a dream. It need not be a mere vision in the minds of many Indians. It is a mission we can all take up - and succeed.

Mental health: having enough safe places in your mind for your thoughts to settle.

I have a really big mouth, I have a lot of opinions and I will be heard.

Confidence is its own security.

My mantra is: Realize you're going to fail all the time, and accept it. That doesn't mean I'm not frightened of it.

The greatest obstacle to being heroic is the doubt whether one may going to prove one's self a fool.

Nothing is more important than a good education.

I hope I haven't reached a pinnacle...I hope there's something more for me in baseball and in life.