User-centered design means understanding what your users need, how they think, and how they behave - and incorporating that understanding into every aspect of your process.

Ajax isn't a technology. It's really several technologies, each flourishing in its own right, coming together in powerful new ways.

Ajax is an important development for Web applications, and its importance is only going to grow.

If you need to take a step back from day-to-day operations and plot out the long-term direction of your user experience strategy, consultants can give you a perspective you can't get on your own.

I'm not sure that you can say definitively that some roles are better filled by consultants, but I would say that some projects are better handled by consultants.

But the best teams I've encountered have one important thing in common: their team structure and processes cover a full range of distinct competencies necessary for success.

Building technical systems involves a lot of hard work and specialized knowledge: languages and protocols, coding and debugging, testing and refactoring.

Effective communication is a key factor in the success of your product.

But despite the universality of URLs, we often forget that they're not just a handy way to address network resources. They're also valuable communication tools.

Problems with visual design can turn users off so quickly that they never discover all the smart choices you made with navigation or interaction design.

My job involves a lot of different skills now - I'm as much entrepreneur and management consultant as anything else these days - but IA is still my favorite part of the work I do.

It is nice to be important, but it is very important for you to be nice to people

Love . . . includes fellowship in suffering in joy and in effort.

John Barry was my hero when I was about 13. His scores to the James Bond movies were the scores of my life back then.

Whenever there's the experience of a broken heart, there's the experience of fear.

To me, it's very exhilarating when somebody else does a great thing, and it's not me.

If someone is very upper-class, you have a stereotype of him which is probably true. If someone has a working-class accent, you have no idea who you're talking to.

So we gravitated to shows and issues and causes that made people care.

Sometimes the hitter get a hit, sometimes I strike them out, but in niether case does anyone die.

Certainly the Americans want to buy rights, but have no idea what to do with them.

I've always been a gamer. I play a version of Dungeons & Dragons.