Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

Habits grow from obtaining knowledge, attitude and skills.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.

Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

Productivity starts with doing the right things.

In the long run, it costs more to provide poor rather than good service.

The key is to make sure you are doing the "right things" before you worry about doing things "right".

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

Those who can create, will create. Those who cannot create, will compete.

Remember, buying something is not the problem. The problem comes when we believe, for that moment, that the object we’re buying is going to make us happy.

You're headed for disaster cos you never read the signs Too much love will kill you every time

I do not want the voice of the people shut out.

I want our young people to believe as we did that there is no goal too high to reach if they are willing to work.

Being yourself; not acting. You therefore can function near your own level of competence. Satisfy you own expectations rather than those of others.

I have a dark side; it's been pretty well documented. It wouldn't be bad to show that in some light in my work...It's something I no longer fear doing and am actually excited about doing.

The media is more concerned with what we feel about the refugees and so on rather than what we think about them.

Because of you, I'm running out of reasons to cry.

What may we expect of people who work all day and dance all night? After a while they will be thrown on society nervous, exhausted imbeciles.