We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.

A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

...the best leaders are servant leaders - they serve those they lead.

Stop chasing the money and start chasing the passion.

Customer service shouldn't just be A department, it should be the entire company.

The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.

A great brand is a story that never stops unfolding.

Your culture is your brand.

Chase the vision, not the money, the money will end up following you.

Whatever you're thinking, think bigger.

Without love, life is a barren field.

Music

Excitement always leads to tears.

If I ever loved a man better than I love my art, I should marry him and leave the stage. But I have never met such a man.

There are atheists, and I love them. In fact, I died for them.

There's nothing heroic about suicide bombers. They're mostly just dumb, brainwashed kids, stoned out of their minds.

I was also an only child and my father really wanted a son - he's from that generation - it was always about kung-fu theater on Sundays and boxing games on the weekend.

I went to ballet school for nine years, and there was an agent for the whole school who happened to be there visiting one of the performances. She suggested an audition.

I am satisfied with the dissatisfaction that never rests until it is satisfied and satisfied again.

The only sure way to maturity is through pain.