We have to bring back the individual. Management has smothered the individual.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

You dare travel on the own sacred road.

The greatest service which can be rendered any country is to add a useful plant to its culture.--The Fruit Hunters

Commitment...something which is loved and hated in equal measure.

I used to love dogs until I discovered cats.

A little rudeness and disrespect can elevate a meaningless interaction to a battle of wills and add drama to an otherwise dull day.

Remember, you are only committed to what you confess.

Non-profit organizations think like non-profit organizations. That's the problem.

Use your CRM to retain customers.

With decrepitude, longevity has overshot the mark.

you will I trust find heaviness may endure for a night, but joy comes in the morning.