We learn best - and change - from hearing stories that strike a chord within us.

The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.

Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.

Leaders establish the vision for the future and set the strategy for getting there.

Without credible communication, and a lot of it, the hearts and minds of others are never captured.

A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.

Changing behavior is less a matter of giving people analysis to influence their thoughts than helping them to see a truth to influence their feelings.

Anyone in a large organization who thinks major change is impossible should probably get out.

Never underestimate the magnitude of the power of the forces that reinforce the status quo.

Never start the day until you already have it designed, finished and documented.

If your only tool is a hammer then every problem looks like a nail.

For in the sorrow, there is also our happiness.

I steal from the rich to give to myself.

What we have done for ourselves alone dies with us; what we have done for others and the world remains and is immortal.

There is nothing more touching to me then a family picture where everyone is trying to look his or her best, but you can see what a mess they all really are.

A bulldog can whip a skunk, but sometimes it's not worth it.

Don’t let someone who has a bad attitude give it to you.

The story is everything, which means it's our job to tell better stories.

If die I must, let me die drinking in an Inn.