We must satisfy our customers.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Happiness is the joy you feel striving toward your potential

The time has come. I know you, and now you will know me. Ever Yours.

Intense, sustained focus fuels manifestation.

I am the queen of mediocre, the king of nothingness

All people have one chance, if there is possibility of other life. It's again one chance your knowledge from the knees up to the head is reset like the games.

Men forget where the way leads and what they meet with every day seems strange to them.We should not act and speak like men asleep.

I've been on Prozac for 12 years and I'm off it now. I know what it feels like to be excited and sad again. I haven't felt like this in 12 years I'm like a giddy little kid.

Sermonettes make Christianettes.

Don't 'just do it.' First, plan it, then do it.

only a thin partition separates the psychically normal from the diseased.