We must understand variation.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Beautiful rocks - beautiful grass Beautiful soil where they both combine Beautiful river - covering sky Never thought of possession, but all this was mine.

And so now you think society is to blame for the mess you made of yourself?

Success is the process of not accepting failure.

One can never have enough socks," said Dumbledore. "Another Christmas has come and gone and I didn't get a single pair. People will insist on giving me books.

Most arts require long study and application, but the most useful art of all, that of pleasing, requires only the desire.

Studying the past may suggest new ways of going wrong.

The lack of God-centeredness leads to self-centeredness.

The lower you are in the hierarchy the worse your health, the higher you are, the better your health.

It's the circumstances that create fear. How you respond is all you can control. Concentrate on that, and you'll always succeed.

Skilled leaders focus on "we," not "me."