We're all working together; that's the secret.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Never mix negative thinking with negative people. Multiplying negatives, in this instance, won't make a positive.

I have always believed that what brings us together is stronger than what pulls us apart.

Addressing a golf ball would seem to be a simple matter; that is, to the uninitiated who cannot appreciate that a golf ball can hold more terrors than a spacious auditorium packed with people.

I just remind myself that the gifts I have, I've been given for a reason and that every day brings new opportunities to use them.

A man may easier see without eyes, speak without a tongue, than truly mortify one sin without the Spirit.

Once you've put one of his [Henry James] books down, you simply can't pick it up again.

Was not Abraham Lincoln an extremist? - "This nation cannot survive half slave and half free."

Mike Hammer drinks beer because I can't spell Cognac.

The Fed is the biggest enemy of this economy. In fact, Ben Bernanke, as far as I'm concerned, he's public enemy No. 1. We're never going to have a recovery while this guy's in charge.

Two words: Love leads. Listen to that ring of love within. If we follow that leading of love we'll be guaranteed an adventurous, positive, joyful life.