We're all working together that's the secret.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

I name you today, heart fears. I am small, but you are smaller. You will not stop me. You have a voice, fears, and I must listen, but then I will open my heart. I will love you right to death.

Nothing. Nothing. Nothing is more powerful in deciding the quality of life than attitude.

People who cannot find time for recreation are obliged sooner or later to find time for illness.

We cannot meet 21st Century challenges with a 20th Century bureaucracy.

We are each but a quarter note in a grand symphony.

Intelligence doesn't just mean tracking down terrorists; It means finding out what is in people's hearts and minds and discovering the complexity of most issues.

I was an economist now turning into a human being - as if these are two different things. I don't know but I did that and then I had no vision.

Religion is not a dogma, nor an emotion, but a service.

Salvation by the cross. [Lat., In cruce salus.]