Web analytics is a fire extinguisher. Your website is on fire and you're burning cash.

People don't want the raw data, but instead want marketers to decipher the tech speak for them and present the valuable insights.

Customer relationships are defined by customers.

Some books are so familiar that reading them is like being home again.

It takes a long time to write a novel when you have to keep interrupting your work to earn money.

It's like an athlete. He has a string of hot years, and then he fades into nothingness. The actor doesn't necessarily fade into nothingness. After his hot years, he fades into a different category.

Temperance is moderation in the things that are good and total abstinence from the things that are foul.

The best is yet to come and won't that be fine.

Conservatives are giving up on democracy because it's not efficient. They want an autocratic regime.

We have to be careful about applying criminal labels to people until we're very sure.

You can't let haters stop you.

It's very easy for me to take on other people's energy, so my personal mantra is " Love yourself, love yourself, love yourself. "

I knew I was going to be a journalist, and that was it.. full stop.