What can be seeds of destruction can also be seeds of greatness.

What I've come to realize is that emotional intelligence, which I define as buoyancy, was the only way I knew how to lead, and is, in my option, the only way to inspire real change.

As buoyancy is not contrary to other characteristics of leadership, including decisiveness, accountability and performance standards, I don't ever think it can be self-defeating.

The secret is to be prepared, to draw on the strengths of the people around you, and most importantly, to instill confidence that your team will step up and find a solution.

At the end of the day it's really easy to be a great leader when things are going well. The real test, whether or not you believe in being an emotionally intelligent leader, is when things go wrong.

As a sensitive and highly intuitive person in the command-and-control corporate world, I always felt miscast.

Mandela stands alone in possessing all of the qualities of other great men, but has one quality which is transcendent... his ability to forgive and to place others above himself.

My grandfather used to say to me when I was a boy, "Getting knocked down is no big prize - it's getting up that's the real trick." I couldn't agree more.

True buoyant leaders can never communicate in percentage points, or charts and figures. First and foremost, they must be storytellers, communicating with their hearts, not heads.

Maintaining patience, being generous, and helping your peers takes time, and no small amount of emotional fortitude. But it brings an exponential difference in your team's ability to problem-solve.

As I was coming up in business, screwing up was not an option in any form.

Crisis is a good revealer of great leadership

I do watch 'It's a Wonderful Life' with my children at Christmas, and I liked it long before it went into the public domain and became a cliche.

Ale, man, ale's the stuff to drink for fellows whom it hurts to think.

When people disappoint you, it's just as much your responsibility to be aware of it and what you don't want.

He was getting that look he gets, oh boy, like Here comes Moses tromping down off of Mount Syanide with ten fresh ways to wreck your life.

Pre-treating is a really important step for stain removal. It's best to treat stains right away, so blot fresh stains with a paper towel or a white rag.

The question is: Particularly in the post-9/11 era, are societies becoming more liberal or more authoritarian?

We are many, many selves. We're not just a finite being. The selves don't necessarily speak in words. But they are you.

An unlimited-length file name is a file. The content of a file is its own best name.

I've always argued, unsuccessfully, that there's no point in giving money to the arts unless you educate people in them.