What does your product really mean to the people who buy it?

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

During moments of strife and 'dis-ease', check your flow and redirect your focus to that which is naturally good.

The light died in the low clouds. Falling snow drank in the dusk. Shrouded in silence, the branches wrapped me in their peace. When the boundaries were erased, once again the wonder: that *I* exist.

If our faith isn’t rooted in the Bible, it will wither like a plant pulled out of the soil.

Real religion is the transformation of anxiety into laughter.

The book of nature is written in the language of mathematics.

If anyone asks me about the George Martin years I usually say I group all of that stuff together as the single greatest experience but I wasn't scared I was just really looking forward to it.

Reading yields a wish to write, I think, except if the reading is dull and uninspiring.

Don't live online, live in real time. I'm just astonished how many people live online.

If you listen to dogs barking you will go deaf without learning anything.

Is it music? ... This is not the important question. The important question is, is it interesting?