What matters more? What you said you'd do, what you hoped to do, or what you did?

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Reaching out takes nothing more than a smile.

The purpose of life is to amount to something and have it make some difference that you lived at all.

What do I care if you are good? Be beautiful! and be sad!

Love was even more mathematical than poetry. It was the pure mathematics of the spirit.

The actions and inactions of hundreds of millions of people and nearly 200 states, will affect what kind of world emerges in the time ahead.

At least we know we tend to be afraid. If you object to my plural noun, I'll retract it.

My intention was always to direct and writing things just became convenient and happened.

Forget thyself to marble.

Today is a new day.You will get out of it just what you put into it.

When you love someone very much, you'd have to go through every tear, every heartache, every pain. Cause in the end, it's not how much you suffered but how you loved.

I am not a fan of having too much gear.