What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

The story of Sodom is God's reminder to the modern world.

To play mixed doubles: hit the girl whenever possible.

My ambition is peace and perfection.

It's a metaphor for what we're being told: "Just stay in the box, kid, don't muddy the water." Parents say it to their kids. Teachers say it. Schools do. And so people become immune to the sameness.

I know that Oprah and I mean a lot to each other... I know at all times I have somebody that I can count on always.

One arrives at style only with atrocious effort, with fanatical and devoted stubbornness.

I am beloved by millions.

The gestures and the swagger and the attitude of black men is imitated everywhere in American culture, but people still find black men intolerable.

Riches expose a man to pride and luxury, and a foolish elation of heart.

The heart of human excellence often begins to beat when you discover a pursuit that absorbs you, frees you, challenges you, or gives you a sense of meaning, joy, or passion.