What you want to be defines what you become.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

If you long for excellence, greatness follows.

Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone’s name it makes him or her feel recognized, appreciated, and special.

Even so, I must admire your skill. You are so gracefully insane.

I started to draw buildings. I called them Proposed Colossal Monuments - they weren't for real, not for actual building. It was more a critique of architecture.

The gospel reveals the glory of God. According to God's Word, he is the sovereign Creator of all things.

Music lives in me. Life is a song to me. I have the gift of rhyme, and I'm always trying to write and rhyme. Music is just natural everyday occurrence with me.

You were never told that Saint-Tropez is paradise?

Iowans know themselves and what they are doing. They are doing well.

Through meditation one has to achieve a dreamless sleep with full alertness. Once this happens, the drop falls into the ocean and becomes the ocean.

Once you start looking at the world rationally, it becomes much more exciting.