When a customer asks what no one else has ever asked, pay close attention.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

To embrace Jesus Christ, you must let go of the world by crucifying the pleasures of your flesh.

The mind is a poetic meadow for reification, where dark and light things are created

The glamour's off. Almost any question you ask can be answered. It's only the questions that you didn't know to ask that remain, dancing the can-can behind your back. The unknown unknowns.

You know my friends with what a brave carouse I made a second marriage in my house Divorced old barren reason from my bed And took the daughter of the vine to spouse.

A little bit of this, a little bit of that. I never had any specific style.

Everything that is good in the arts is done by some sort of diversion.

Everything she did and love, everything she was, required language.

When Germany and England and America will long have lost their present identity or purpose, we shall still be strong in ours.

Thinking in generations also means enabling our young to have a decent standard of living.

If you are passionate, be passionate about the highest, the most wonderful, and the most beautiful. Be passionate about this entire creation for everything is so beautiful.