When a system is stable, telling the worker about mistakes is only tampering.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Beyond speech and mind, Into the river of ever-effulgent LightMy heart dives.Today thousands of doors, closed for millennia, Are opened wide.

The reason why I changed the meaning of the golden rule is because everyone has forgotten to the critical law of do on to others

What we are trying to do is to understand this confusion and not cover it up with quotations.

When you cannot pray as you would pray as you can.

The heights of popularity and patriotism are still the beaten road to power and tyranny.

Do you ever get the feeling that the only reason we have elections is to find out if the polls were right?

There are things about guys who are in the army. They're very particular, they have to be.

Should I be grateful or should I curse the fact that despite all misfortune I can still feel love, an unearthly love but still for earthly objects.

In the evenings I studied chemistry at the University of Chicago, the weekends I helped in the family store.

Caution is the lower story of prudence.