When all else fails, put on a costume and sing a silly song.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

A flatterer can risk everything with great personages.

I kind of forget what it's like to be a dude who grew up in the south sometimes. I want to refresh my memory and remember why I love it [there] so much.

Selfless giving is a choice. The primary choice we make is not what to give, how to give, where to give. What we are trying to do is become perfect givers.

If you are looking down while you are walking it is better to walk up hill the ground is nearer.

Rather, for all objects and experiences, there is a quantity that has optimum value. Above that quantity, the variable becomes toxic. To fall below that value is to be deprived.

There is a wisdom that is woe; but there is a woe that is madness.

I'm always dreaming and doing.

The stress of making small talk with in-laws is called being part of a family.

I don't find music being less important than, like, politics.

Now, infidel, I have you on the hip!