When in doubt, delete it.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Memory has strange power keeps full data of the past.

People often say that this or that person has not yet found himself. But the self is not something one finds, it is something one creates.

[Satan] will create a religion without a Redeemer. He will build a church without a Christ. He will call for worship without the Word of God.

Globalization, far from putting an end to power diplomacy between States, has, on the contrary, intensified it.

As for those whose role it is to love us - I mean, relatives and in-laws (what a word)- It's a different tune. They find the right word, but it's usually the one that wounds.

Great teachers are usually a little crazy.

I get so tired of moral bookkeeping.

How distant I am from people when I am with them, and how close when they are far away.

We have come a long way and we have a little further to go.

Ben didn't want to lose money. He had had a rough time during the depression.