When it comes to continual improvement programs, the biggest mistake is a failure to launch, the biggest hurdle is culture.

Restless thoughts are a kind of mental 'static' which must be silenced if we are to hear the whispers of our inner self.

You want continual improvement? Then I challenge every employee in an organization to discard the status quo and ask themselves everyday, How can I improve my job?, then find a way to make it happen.

With Lean Six Sigma, the tools are the easy part, changing organizational culture is the hard part.

If you get invited to be part of a team, don't look at it as a burden to get out of, but rather an opportunity to inspire, invigorate, and bring life to the team.

Don't let the fear of statistics keep you from launching a continual improvement program. The statistics hurdle is easily overcome, going out of business is not.

Gentleman: An imaginary creature found in Jane Austen novels.

Being positive in a negative situation is not naive. It's leadership.

Writing a book is burning your brain to enlighten another man's mind

You mustn't underestimate an audience's intelligence.

What do we value most? What would we most hate to lose? What do our thoughts turn to most frequently when we are free to think of what we will? And finally, what affords us the greatest pleasure?

You can't worry about what people say, but... People always harp on athletes being selfish individualists.

It's important to say that the more challenging a scene is, in a way, the more fun it is because the more of my job I get to do.

Very rarely does anyone say that the TV is better than the book.

I do not believe that we can stop perfecting new ways of dying until we have found new ways of living. Every new life-way ought to prevent a new death-way.

When reviewers take the trouble to compliment a writer on her style, it is usually because she has made it easy for them to slide from one sentence to another like an otter down a slope.