When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Truth builds trust.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Moods can be contagious. Don't catch or spread a bad mood.

Notice the difference between being in control and needing control.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Look for the positive qualities in your client's negative behavior.

People cannot be managed or led, people are inspired. Think leadership again if you disagree.

Small children can be startled by the most mundane of noises. A car door from a distance can sound like the sky falling down when heard for the very first time.

I can't prove it yet know it when I seem it.

"The most powerful single idea in mathematics is the notion of a variable."

find your eternity in each moment

Sense will always have attractions for me.

It's just a temporary thing.

I do not sing nor play, but I adore music, particularly Chopin. I like him because I cannot understand him.

He speaks four letter language because his mind is small. His voice is like venom, I don't like him at all.

We often engage the defense mechanism of tunnel vision, just to keep ourselves focused on our daily lives. This makes us terribly jaded in our perception of what is really around us.