Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

Leaders don't create followers, they create more leaders.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

If a window of opportunity appears, don't pull down the shade.

The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.

Celebrate what you want to see more of.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.

The thing that keeps a business ahead of the competition is excellence in execution.

Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!

Sometimes you've got to be able to listen to yourself and be okay with no one else understanding.

Is he evil?" the dog asked, an eager gleam in his wide brown eyes. "If he's evil, I'd be happy to eat him for you.

YouTube is akin to having my own network.

Every play I do, every book I write, every painting I paint, I will struggle with. I don't know what it's like for a project to come easy.

If you watch how nature deals with adversity, continually renewing itself, you can't help but learn.

Clever derivatives broke dozens of companies. It killed them. Bankrupt. We don't need these kinds of innovation in finance. It's OK to be boring in finance. What we want is innovation in widgets.

all at once I saw that the sun was round! Since then I have been the happiest man on Earth!

By the year 2000, most Americans will be online one way or another.

Tis curious that we only believe as deeply as we live.

People are realizing that what seemed important to them in their lives-materialism and consumerism-doesn't work at all to make a happy heart. It actually makes an unhappy heart. And an unhappy world.