Without commitment, no price will be low enough. With commitment, no price will be too high.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

You've got to have someone who loves your body. Who doesn't define you, but sees you. Who loves what he sees. Who you don't have to struggle to be good enough for.

An honourable man is fair even to his enemies

We enjoy the night, the darkness, where we can do things that aren't acceptable in the light. Night is when we slake our thirst.

The moment that any life, however good, stifles you, you may be sure it isn't your real life.

True genius can be identified by the fact that its expression changes the world into something it has never been before.

The roles for women in theatre are much better than they are in film.

As actors, we're a little faster than other people, with breaking down the walls.

Meditation is not about getting out of ourselves or achieving something better. It is about getting in touch with what you already are.

Well, as a native, as a colonized people you do live in the in between. The thing is I'm native. But necessarily because I'm a member of the country, I'm also a White American.