Words not kept break more than a promise.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

The heart is like a woman, and the head is like a man, and although man is the head of woman, woman is the heart of man, and she turns man's head because she turns his heart.

life is like a tree, when you feeling down the leaves fall off.

Greatness is what happens when you aren't afraid to relentlessly push yourself to tear down all your walls of limitations.

Nationality was - and is - far less a divide than age... because "everything is global, man!"

Do your duty, and don't swerve from it. Do that which your conscience tells you to be right, and leave the consequences to God.

No child asks to get born, so when they are here, they should be shielded from any possible horror.

The emotions of the game do not change.

Everybody's trying to leave their mark on the world. That's why there's graffiti and babies.

More than once I had seen a noble who had gotten his enemy at a disadvantage stop to pray before cutting his throat.

Donald Trump started this campaign in 2014 he said if I run for president I'll absolutely release my taxes.